Shipping & Return Policy
SHIPPING INFORMATION
Processing Time:
Orders are typically processed within 1-3 business days. Please note that processing times may be extended during peak seasons or promotional periods.
Shipping Methods & Delivery Times:
We offer several shipping options, including standard and expedited shipping. Delivery times vary based on your location and the shipping method selected.
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
Shipping Destinations:
We currently ship within the United States and to select international destinations. Shipping costs and estimated delivery times will be calculated at checkout.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s delivery status.
Shipping Restrictions:
Some locations may have shipping restrictions due to local regulations. If your order cannot be delivered to your address, we will notify you promptly.
RETURNS & EXCHANGES
Return Policy:
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and accompanied by proof of purchase.
How to Initiate a Return:
To request a return, please contact our customer service team. Once your return is approved, you will receive instructions on how to proceed.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund upon verification.
Final Sale Items:
Certain items, such as sale or clearance products, are marked as final sale and cannot be returned or exchanged.
CUSTOMS & IMPORT TAXES
International customers may be subject to customs fees or import taxes, which are not included in the order total. These charges are the responsibility of the buyer.
QUESTIONS?
For any questions regarding shipping or returns, please reach out to our customer service team through the contact form on harwelljewelry.com.
Thank you for shopping with us!